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Rugged Points


Welcome to RUGGED REWARDS

As a Rugged Rewards member you'll get rewarded every time you shop!  Earn RUGGED POINTS for EVERYTHING you buy in-store and online.  For every 100 points you earn, you'll get a $10 Gift Reward to use towards your next purchase!  Plus as a Rugged Rewards member, enjoy more exclusive perks that make shopping with us even more rewarding.

 

FAQs


Membership

How do I enroll in the Rugged Rewards program?

Joining the program is free and easy! Simply provide your email address, first and last name, phone number, and zip code at the online checkout or in store and you’ll be signed up in a matter of minutes!

Rugged Points

What are points, and how are they earned?

Points are earned on qualifying purchases at The Rugged Mill retail location or online at www.theruggedmill.com  

Rugged Rewards: $1 spent = 1 point

For every 100 points you earn, you’ll receive a $10 Gift Reward!

Points are earned based on the final amount displayed on your receipt, after discounts, Gift Rewards, gift cards, and other eligible adjustments. Points are not earned on shipping expenses, tax, promotional discounts, or other ineligible price adjustments. Points are earned based on the final receipt value of your transaction, rounded down to the nearest dollar. Please note that points take approximately 48 hours to be reflected on your account.

Q: I recently made a purchase, but don’t see any points. Where are my points?


A: It can take up to 48 hours for points to be reflected in your account. Please note that for online orders, points are applied to your account after your order ships, not when the order is placed. If you made a purchase more than 7 days ago and the points are still not reflected in your account, please call us at 603 356-0490.

 

Q: Do points have any monetary value?


A: Points do not have any monetary value and cannot be exchanged, transferred, or sold.

 

Q: Do points expire?


A: Points do not expire unless you cancel your Rugged Rewards membership.

 

Q: What happens to my points when I return items?


A: Points will be deducted from your account when you make a return that was originally purchased using your Rugged Rewards account. It’s possible that your Rugged Rewards account could have a negative points balance after products are returned.

 

Q: When can I start earning points?


A: You will start accumulating points as soon as you join the program and make an eligible purchase! Please note that points will only be earned if you identify yourself using your Rugged Rewards Account ID, email address, phone number, or other unique identifier.

 

Q: How do I keep track of my points?


A: Click on the My Account section. Log-in to your account with a valid username and password. You can view your purchase history within one hour of your most recent purchase for online or in store purchases, rate your shopping experience, or see outstanding points.

 

Q: Can Points be transferred to a family member or friend?


A: Points cannot be transferred to anyone else. If you wish to merge multiple accounts into a single account, you can contact Customer Service at 603-356-0490.

 

Q: Can I earn points on Gift Cards?


A: You do not earn points when you purchase a Gift Card, but you do earn points when you use the Gift Card.

 

Q: Can I earn points on shipping?


A: You do not earn points on shipping fees. However, shipping fees do count towards your annual spend when qualifying for a higher tier.