Terms & Conditions

 

By ordering with The Rugged Mill the customer agrees to have read fully and understood our terms and conditions. The following is a list of our terms and conditions:

 

Return Policy

 

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we're here to help. 

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

Exchanges

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange after inspecting the item. If your return is approved, we will initiate the exchange for the new item(s) and the difference between the amount of the new item(s) and the exchanged item(s), if necessary. For items under $50, you will be responsible for supplying a pre-paid shipping label to mail the exchanged item back to you unless otherwise agreed upon. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. 

Contact Us

If you have any questions on how to return your item to us, please contact us.  See below:

 

The Rugged Mill

PO Box 997

2633 White Mountain Highway

North Conway, NH 03860

(603) 356-0490

info@theruggedmill.com

 

 

 

 

Payment Policy 

 

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover) 

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

 

Shipping Policy 

 

Turnaround

All orders are shipped within 48 hours Monday - Friday 10am - 4pm. 

Carriers

We use the following carrier to deliver our orders: USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the total sale of your order. 

 

USPS Standard Post (2-8 Business Days- Non-Guranteed)

$0.01 - $20 = $3.99

$20.01 - $50 = $5.99

$50.01 - $100 = $7.99 

$100.01 – $150 = $9.99

$150.01 – $200 = $11.99

$200.01 – $250 = $14.99

$250.01 – $300 = $19.99

$300.01 and up = $24.99

USPS Priority (1-3 Business Days- Non-Guranteed)

$0.01 - $20 = $5.99

$20.01 - $50 = $9.99

$50.01 - $75 = $11.99 

$75.01 – $100 = $13.99

$100.01 – $150 = $15.99

$150.01 – $200 = $17.99

$200.01 – $250 = $19.99

$250.01 and up = $24.99

 

 

USPS Priority Express (1-2 Business Days- Guranteed)

$0.01 - $50 = $19.99

$50.01 - $150 = $24.99

$150.01 - $250 = $29.99 

$250.01 – $350 = $39.99

$350.01 and up = $49.99

 

Alaska & Hawaii (3-7 Business Days- Non-Guranteed)

$0.01 - $20 = $12.99

$20.01 - $100 = $16.99

$100.01 - $150 = $20.99 

$150.01 – $200 = $25.99

$200.01 – $250 = $30.99

$250.01 – $300 = $35.99

$300.01 – $350 = $40.99

$350.01 and up = $49.99

 

CANADA (5-10 Business Days- Non-Guranteed)

$0.01 - $20 = $14.99

$20.01 - $100 = $20.99

$100.01 - $150 = $28.99 

$150.01 – $200 = $35.99

$200.01 – $250 = $42.99

$250.01 – $300 = $49.99

$300.01 – $350 = $59.99

$350.01 and up = $69.99

 

Free In Store Pickup

 

Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

 

 

Privacy Policy

 

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your: 

Billing Address 

Shipping Address 

Email Address 

Credit Card Information 

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE. 

 

 

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

 

 

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Copyright and Trademark Information

All information, documents, images, and HTML formatting are copyrighted and may not be reused or copied without permission. 

This website may also include links to other websites. These links are provided for your convenience to provide further information. We have no responsibility for the content of the linked website(s) and you will be subject to their policies. 

You may not create a link to this website from another website or document without The Rugged Mill’s prior written consent. 

Prices are subject to change without notice. We reserve the right to correct pricing errors prior to shipping and with approval of the buyer.